VAT: All prices in this webshop include 21% VAT. Payment options: In our webshop you can pay by: Prepayment, Mastercard, Maestro, Visa, Vpay, Paypal and Afterpay. Shipping costs: We take great care in packaging to ensure that your lamps arrive undamaged. All orders are packed and shipped from our distribution centre based in The Netherlands.For parcels up to 1 meter: € 16 incl. VAT For parcels longer than 1 meter: € 25 incl. VAT If the order is at least € 200,- incl. VAT: free shippingWhen will your package be shipped: We aim to send your order within 2 working days after receipt of payment. As soon as your package has been shipped, you will receive an email with a tracking link to track your package. Break on delivery: The products that are sent are packed with care by us. We request that you always accept the package and then check it. If something is damaged or broken, please report this to us within 24 hours of receipt and send us some photos of the damaged packaging.Warranty: True-Light LEDs have a 5-year warranty, True-Light phosphor lamps 2 years, and 1 year on all other items. This means that an item must be in good condition and function properly under normal use. If this is not the case, we will gladly provide you with a suitable solution as soon as possible. You can return the broken item with accessories and the completed warranty form in the box to us. The warranty period starts on the invoice date. Indirect costs, such as the postage costs for returning the item, caused by the defective item being out of service, are not eligible for compensation. To make a claim under the warranty, you must enclose the completed warranty form in the box. We cannot start a warranty procedure without this form with the returned items. You can download the warranty form here:Download Warranty Form
We are happy to help you with tips or tailor-made advice. We can be reached by phone from Monday to Friday from 7:30 AM to 5:00 PM.
call +31 522 - 47 31 61