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Withdrawal period and return costs

You have 14 days to return the products received without giving reasons, starting on the day of delivery of the products. During this period [the trial period] you must handle the product and the packaging with care. You will only unpack or use the product to the extent necessary to assess whether you want to keep the product. After cancellation you have another 14 days to return your product. If you exercise your right of withdrawal, you will return the product with all supplied accessories and in the original condition and in the original packaging within 14 days after the cancellation notice, in accordance with the reasonable and clear instructions provided by us above. To make use of this right you can contact us via . We will then refund the order amount due within 14 days of receiving your cancellation notification provided that the product has already been received in good order. If you return part of the order, only the costs of the returned products will be refunded. The shipping costs for returning the products are always for your account.

What cannot be returned:

Products that are personalized, for example because a cord has been attached to a fixture at your request, a fixture has been made dimmable or products where it has been agreed in writing that they cannot be returned.

The Distance Selling Act only applies to consumer purchases.

Our general terms and conditions apply to business purchases. We need your bank details for reimbursement. Keep in mind that the bank account number you specify must be the same as the one you used to make the payment to the webshop to prevent fraudulent refunds.

N.B
To qualify for reimbursement of the returned items you can use the return right form below. Without this form in the box it is not possible for us to find out who returned the items and we cannot return any money!

Download return form

 

Return address:

Naturalite Benelux BV
Ruinerdijk 20
7964 KW Ansen
e-mail:
telephone: 0522-473161
Chamber of Commerce 52846962
VAT NL85067266B01

Want advice?

We are happy to help you with tips or advice tailored to your needs.

E-mail:

We can be reached by telephone from Monday to Friday from 09.00-17.00: +31 (0) 522-473161